Privacy Policy

Privacy Policy

Sobi ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the Sobi mobile app ("the App") and our related services (collectively, the "Services").

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

Information We Collect

A. Information You Provide

• Account Information: When you register for an account, you provide personal details such as your name, email address, and other contact information.
• Profile and Journals: You may choose to input information about your feelings, thoughts, progress, triggers, and goals through journal entries, reflections, and profile data.
• Audio/Microphone Data: If you use voice features, we collect audio data from your device's microphone for the purpose of converting speech to text and enhancing your experience.
• Feedback and Support: If you contact us (by email or in-app), we collect any information you provide to help us respond and improve our Services.

B. Information Collected Automatically

• Usage Data: We automatically collect information about how you interact with the App, such as session length, feature usage, and navigation.
• Device Information: We collect device-specific details, including device type, operating system, IP address, and unique device identifiers, to maintain app functionality and security.
• Cookies and Tracking Technologies: When using our website, we may use cookies or similar technologies to understand user behavior and improve performance.

How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Services: Operate, maintain, and enhance the App and develop new features.
• Personalization: Customize your experience based on your profile, usage, and preferences.
• Account Management: Manage your account, provide customer support, and communicate updates.
• Security and Fraud Prevention: Detect and prevent fraud, abuse, or unauthorized access.
• Business Operations: Conduct internal analysis, troubleshooting, and operational reporting.

Legal Basis for Processing (GDPR)

If you are located in the EU/EEA, we process your personal data under one or more of the following legal bases:

• Your consent
• To perform our contract with you
• To comply with legal obligations
• Our legitimate interests (such as improving services and ensuring security)

Sharing of Information

We do not sell your personal data. We may share data under these limited circumstances:

• With Service Providers: We may share data with trusted third parties who perform services such as cloud storage, analytics, and customer support. These providers are bound by confidentiality and may only use your data as needed to perform their services.
• Business Transfers: If Sobi undergoes a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction.
• Legal Compliance and Safety: We may disclose data if required by law, legal process, or to protect the rights, safety, and property of Sobi, users, or others.
• Aggregated or De-identified Data: We may share aggregated or anonymized data that cannot be used to identify you.

Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption of data in transit and at rest. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. In case of a data breach, we will take appropriate steps to mitigate and notify affected users where required.

Your Rights and Choices

A. Account Controls

You can update or delete your personal information through your account settings.

B. Data Requests

You may request access to, correction of, or deletion of your personal information by contacting us at josephyeh.dev@gmail.com.

We will review and respond to requests in accordance with applicable law. Please note that certain data may be retained as required for legal, business, or contractual reasons.

Your Rights Under GDPR (EU/EEA Users)

If you are a resident of the EU/EEA, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") in certain cases.
• Right to object to processing of your data.
• Right to restrict processing under certain circumstances.
• Right to data portability — receive your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent at any time (where we rely on your consent).

To exercise these rights, contact us at josephyeh.dev@gmail.com.

You also have the right to lodge a complaint with your local data protection authority.

Your Rights Under CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know the categories and specific pieces of personal information we collect.
• Right to delete personal information (subject to certain exceptions).
• Right to opt out of sale of personal information (we do not sell personal information).
• Right to non-discrimination for exercising your rights.

You may contact us at josephyeh.dev@gmail.com to exercise your rights.

Disclaimer – Not a Medical Service

Sobi is not a medical, mental health, or professional service. The app is designed for informational and wellness purposes only. It is not intended to diagnose, treat, cure, or prevent any condition. You should consult qualified healthcare professionals for advice regarding any health or mental health concerns.

Sobi does not provide crisis support or emergency services. If you are in distress, please contact a crisis hotline or seek immediate help.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted in-app and on our website with the updated "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email: josephyeh.dev@gmail.com